Privacy Policy

Carpenter Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, stored, shared, and otherwise handled when you visit this website, call us, or submit a service request or call request form. By using this website, placing a call, submitting a request, or otherwise communicating with us, you agree to the practices described in this Privacy Policy.

This website is intended primarily for informational purposes and to allow users to request appliance repair-related contact and service assistance. No transactions are completed through this website, and no payment card or credit card information is collected or processed through the website.

We may collect personal information that you voluntarily provide when you contact us by phone, submit a call request form, request service, send an email, or otherwise communicate with us. This information may include your name, phone number, email address, home or service address, appliance details, service-related notes, preferred appointment information, and any other information you choose to provide in connection with a request for service or communication.

We may also collect non-personal or automatically collected information when you visit the website. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, dates and times of visits, general location information derived from IP address, and other technical or usage data. We may collect this information through cookies, web beacons, pixels, server logs, and similar technologies to help operate the website, analyze traffic, improve performance, and enhance user experience.

Cookies and similar technologies may be used to remember preferences, understand how visitors use the website, improve site functionality, measure the effectiveness of content, and support general website administration. You understand and agree that non-personal browsing data may be collected through cookies or web beacons to improve user experience. Most browsers allow you to limit or disable cookies through browser settings, but doing so may affect certain website functions.

We use the information we collect for business and operational purposes, including to respond to inquiries, schedule and confirm service requests, provide customer support, communicate about appointments or service needs, improve our website and services, maintain business records, prevent misuse, protect our rights, and comply with applicable legal obligations.

By contacting us, whether by phone, email, text, or website form, you expressly consent to receive communications from us and our partners for service-related purposes. These communications may be made by phone call, email, or text message and may include responses to your inquiry, scheduling messages, appointment reminders, service updates, follow-ups, requests for additional information, operational notices, and related customer service communications. Your consent to such communications is a condition of contacting us for service-related purposes through this website or by phone.

You further acknowledge and agree that your information may be shared with our trusted partners for operational and service needs. Such partners may include dispatching support, technicians, contractors, subcontractors, customer communication providers, website and email service providers, analytics providers, and other third parties assisting with administration, scheduling, service fulfillment, or business operations. We may share only the information reasonably necessary for those purposes, but by using the website or contacting us, you consent to such sharing.

We may also disclose information if we believe disclosure is necessary or appropriate to comply with applicable law, legal process, governmental requests, enforce our policies, protect our operations, investigate fraud or security issues, or protect the rights, property, or safety of our business, users, partners, or others.

Because website form submissions are transmitted to us by email, you understand and accept that email may not always be a fully secure method of communication. While we take reasonable measures appropriate to the nature of the website and the information involved, no method of internet transmission, electronic storage, or email communication can be guaranteed to be completely secure. By submitting a form through the website, you accept the risks associated with electronic communication.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining service and business records, resolving disputes, enforcing agreements, complying with legal obligations, and supporting legitimate business operations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

This website is not directed to children, and we do not knowingly collect personal information from children under 13 through the website. If information is believed to have been submitted by or about a child under 13 without appropriate authorization, we may delete such information when discovered.

Depending on your state of residence, you may have certain rights under applicable U.S. privacy laws regarding personal information, such as the right to know, access, correct, delete, or limit certain uses of your information, subject to exceptions permitted by law. If you would like to request information about your personal information, request deletion where applicable, or opt out of future non-essential communications, you may do so by calling (720) 783-8572. We may take reasonable steps to verify your identity before processing certain requests, and some information may be retained as permitted or required by law.

If you no longer wish to receive text messages, calls, or emails not necessary to complete an active service-related request, you may opt out by informing us during a call or by calling (720) 783-8572. Please note that even if you opt out of certain communications, we may still contact you as necessary to respond to an inquiry you initiated, manage an active appointment or service request, comply with legal obligations, or protect our rights.

This website may contain links to third-party websites or services for convenience or informational purposes. We are not responsible for the privacy, security, content, or practices of third-party websites or services. Your use of third-party sites is subject to their own terms and policies.

By using this website or contacting us for service, you agree that any dispute, claim, or controversy arising out of or relating to the website, any website communication, any service request, or any related service interaction must first be addressed exclusively through direct negotiation. You waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or services, to the fullest extent permitted by applicable law.

To the fullest extent permitted by law, you further agree that the maximum total compensation, damages, or recovery available for any claim arising out of or related to the website, any information submitted through it, or any related services shall not exceed $100, regardless of the theory of liability asserted.

To the fullest extent permitted by law, each party shall bear its own legal fees, costs, and expenses in connection with any dispute, claim, or disagreement arising out of or relating to the website or services, regardless of outcome.

Nothing in this Privacy Policy is intended to waive any rights or limit any obligations in a manner prohibited by applicable law. If any provision of this Privacy Policy is found invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

We may update or revise this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website functionality. Any updated version will become effective when posted on the website. Your continued use of the website or continued communications with us after changes are posted constitutes your acceptance of the revised Privacy Policy.

By visiting this website, submitting a call request form, requesting service, or contacting us by phone, email, or text, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the practices described herein.